Designing clarity, trust,
and control where digital systems, regulation,
and human decisions meet
I help healthcare and enterprise
teams make clear UX, CX, and
product strategy decisions that
move the business forward, even when regulation, tight timelines, and incomplete information are part of today’s ever-changing reality.
Today’s challenge isn’t building faster. It’s building the right thing
so people can get what they need, accomplish their goals,
and move on with their lives.
Designing clarity, trust, and control
where digital systems, regulation,
and human decisions meet
I help healthcare and enterprise teams make clear UX, CX, and product strategy decisions that move the business forward, even when regulation, tight timelines, and incomplete information are part of today’s ever-changing reality.
Today’s challenge isn’t building faster. It’s building the right thing so people
can get what they need, accomplish their goals, and move on with their lives.
If your team is navigating experience design, UX, CX, regulation, or AI complexity, let’s talk it through.
212-380-3900 ☎️
How I Think About Modern Experience Design
How I Think About Modern Experience Design
That’s where I work best, by bringing judgment, clarity, and trust to teams navigating AI acceleration, regulatory pressure, and fragmented digital ecosystems.
The links below are just a few ways I’m exploring
these challenges publicly:
- The FDA’s New Digital Era: Why Pharma’s Future Belongs
to Honest, Human-Centered Experience Design
- 66% of HCPs Now Use AI for Clinical Questions.
Is Your Brand's Content Ready?
- Beyond User Flows: AI is Rewriting UX Fundamentals
- Agentic AI Starter Kit: Turning Data Into Experiences
If your team is navigating experience design, UX, CX, regulation, or AI complexity, let’s talk it through.
212-380-3900 ☎️
What I help teams do
1. Experience Strategy & System Design
Turn business goals into clear, usable UX and CX systems across websites, platforms, sales tools, and multi-touchpoint journeys.
2. Healthcare & Regulated Experience Design
Design compliant, human-centered experiences for HCPs, patients, caregivers, and sales teams without losing time to market or getting buried in complexity.
3. Decision Alignment & Executive Advisory
Help leadership teams move forward by translating research, data, and constraints into decisions that hold up at scale.
4. Emerging Interfaces & Product Exploration
Guide teams through AI-assisted tools, conversational systems,
and new interaction models with a focus on usefulness, trust,
and real adoption.
Outcomes Over Output
Helping people get access to better care
Designed an accessible cancer care platform focused on health equity. The app helped women of color receive the standard of cancer treatment without added friction or confusion.
The work was recognized with a D&AD Pencil, but more importantly, it helped real people navigate the healthcare system leading to better outcomes.
Making complex healthcare systems easier to use
Led multi-brand pharmaceutical work across 15+ therapeutic areas, introducing several industry-first digital experiences.
This work supported more than $3.5M in digital transformation, by helping teams simplify complexity and ship the right solutions with confidence.
Saving time where it actually matters
Redesigned an enterprise sales experience in the financial sector, reducing operational time by 25% and contributing to $2.1M+ in annual ROI.
The focus wasn’t speed for its own sake, but removing friction so teams could spend time on higher-value work.
I help teams come together and make decisions based on evidence and current realities-not assumptions.
I bring research, design, and experience judgment together to clarify complex problems, so teams can move forward without getting stuck in analysis or debate.
Whether you’re exploring a new direction, building a first version, fixing broken flows, or trying to understand what the data is actually telling you, I help turn insight into decisions that hold up as things scale.
Let’s talk through your challenges.
Virtual or In-Person
Book your strategy
session today:
212-380-3900 ☎️
1. Experience Strategy & System Design
Turn business goals into clear, usable UX and CX systems across websites, platforms, sales tools, and multi-touchpoint journeys.
2. Healthcare & Regulated Experience Design
Design compliant, human-centered experiences for HCPs, patients, caregivers, and sales teams without losing time to market or getting buried in complexity.
3. Decision Alignment & Executive Advisory
Help leadership teams move forward by translating research, data, and constraints into decisions that hold up at scale.
4. Emerging Interfaces & Product Exploration
Guide teams through AI-assisted tools, conversational systems,
and new interaction models with a focus on usefulness, trust,
and real adoption.
Outcomes Over Output
Outcomes Over Output
Helping people get access to better care
Designed an accessible cancer care platform focused on health equity. The app helped women of color receive the standard of cancer treatment without added friction or confusion.
The work was recognized with a D&AD Pencil, but more importantly, it helped real people navigate the healthcare system leading to better outcomes.
Making complex healthcare systems easier to use
Led multi-brand pharmaceutical work across 15+ therapeutic areas, introducing several industry-first digital experiences.
This work supported more than $3.5M in digital transformation, by helping teams simplify complexity and ship the right solutions with confidence.
Saving time where it actually matters
Redesigned an enterprise sales experience in the financial sector, reducing operational time by 25% and contributing to $2.1M+ in annual ROI.
The focus wasn’t speed for its own sake, but removing friction so teams could spend time on higher-value work.
What I help teams do
What I help teams do
That’s where I work best, by bringing judgment, clarity, and trust to teams navigating AI acceleration, regulatory pressure, and fragmented digital ecosystems.
The links below are just a few ways I’m exploring these challenges publicly:
- The FDA’s New Digital Era: Why Pharma’s Future Belongs
to Honest, Human-Centered Experience Design
- 66% of HCPs Now Use AI for Clinical Questions.
Is Your Brand's Content Ready?
- Beyond User Flows: AI is Rewriting UX Fundamentals
- Agentic AI Starter Kit: Turning Data Into Experiences
Strategic Partnership
Strategic Partnership
Book your strategy
session today:
212-380-3900 ☎️
I help teams come together and make decisions based on evidence and current realities-not assumptions.
I bring research, design, and experience judgment together to clarify complex problems, so teams can move forward without getting stuck in analysis or debate.
Whether you’re exploring a new direction, building a first version, fixing broken flows, or trying to understand what the data is actually telling you, I help turn insight into decisions that hold up as things scale.
Let’s talk through your challenges.
Virtual or In-Person
Collaborative Excellence
Collaborative Excellence
What partners say when clarity and
collaboration matter
Shawn delivers exceptional digital experiences through his masterful blend of engagement strategy and visual design. He's my go-to partner for complex challenges. His genuine passion for the craft truly sets him apart in the field.
Jason Levy
Marketing Executive, at the forefront of AI
Shawn delivers exceptional digital experiences through his masterful blend of engagement strategy and visual design. He's my go-to partner for complex challenges. His genuine passion for the craft truly sets him apart in the field.
Jason Levy
Marketing Executive, at the forefront of AI
As a UX leader and Subject Matter Expert, he provided essential governance and content strategy for our brand's new design system and platform migration across indications for both HCP and DTC.
Courtney McKnight
Brand Account Manager
As a UX leader and Subject Matter Expert, he provided essential governance and content strategy for our brand's new design system and platform migration across indications for both HCP and DTC.
Courtney McKnight
Brand Account Manager
Shawn's data-driven approach to UX and seamless cross-functional collaboration is exceptional. He truly understands the nuances of healthcare UX!
Anthony Danzi
VP, Analytics
Shawn's data-driven approach to UX and seamless cross-functional collaboration is exceptional. He truly understands the nuances of healthcare UX!
Anthony Danzi
VP, Analytics
Technically savvy, and a content strategist, with keen understanding of visual design-Shawn expertly balances user needs with business objectives while advocating for CX and UX best practices.
Marcel Dumont
Director of Project Management
Technically savvy, and a content strategist, with keen understanding of visual design-Shawn expertly balances user needs with business objectives while advocating for CX and UX best practices.
Marcel Dumont
Director of Project Management
Shawn is a rare talent—who seamlessly blends strategy, research, and visual design. His energetic thinking elevates design while his collaborative spirit makes him invaluable.
Dave Derby
Group Director, Strategy and Service Design
Shawn is a rare talent—who seamlessly blends strategy, research, and visual design. His energetic thinking elevates design while his collaborative spirit makes him invaluable.
Dave Derby
Group Director, Strategy and Service Design
Designing clarity, trust, and control
where digital systems, regulation,
and human decisions meet
I help healthcare and enterprise teams make clear UX, CX, and product strategy decisions that move the business forward, even when regulation, tight timelines, and incomplete information are part of today’s ever-changing reality.
Today’s challenge isn’t building faster. It’s building the right thing
so people can get what they need, accomplish their goals,
and move on with their lives.
Strategic Partnership
Strategic Partnership
Strategic UX Leadership | AI Integration & Innovation
Regulated Market Expertise | Enterprise Design Systems
That’s where I work best, by bringing judgment, clarity, and trust to teams navigating AI acceleration, regulatory pressure, and fragmented digital ecosystems.
The links below are just a few ways I’m exploring these challenges publicly:
- The FDA’s New Digital Era: Why Pharma’s Future Belongs
to Honest, Human-Centered Experience Design
- 66% of HCPs Now Use AI for Clinical Questions.
Is Your Brand's Content Ready?
- Beyond User Flows: AI is Rewriting UX Fundamentals
- Agentic AI Starter Kit: Turning Data Into Experiences
Modern Experience Design
Modern Experience Design
What I help teams do
What I help teams do
1. Experience Strategy & System Design
Turn business goals into clear, usable UX and CX systems across websites, platforms, sales tools, and multi-touchpoint journeys.
2. Healthcare & Regulated Experience Design
Design compliant, human-centered experiences for HCPs, patients, caregivers, and sales teams without losing time to market or getting buried in complexity.
3. Decision Alignment & Executive Advisory
Help leadership teams move forward by translating research, data, and constraints into decisions that hold up at scale.
4. Emerging Interfaces & Product Exploration
Guide teams through AI-assisted tools, conversational systems, and new interaction models with a focus on usefulness, trust, and real adoption.
Outcomes Over Output
Outcomes Over Output
Redesigned an enterprise sales experience in the financial sector, reducing operational time by 25% and contributing to $2.1M+ in annual ROI.
The focus wasn’t speed for its own sake, but removing friction so teams could spend time on higher-value work.
Helping people get access
to better care
Designed an accessible cancer care platform focused on health equity. The app helped women of color receive the standard of cancer treatment without added friction or confusion.
The work was recognized with a D&AD Pencil, but more importantly, it helped real people navigate the healthcare system leading to better outcomes.
Making complex healthcare systems easier to use
Led multi-brand pharmaceutical work across 15+ therapeutic areas, introducing several industry-first digital experiences.
This work supported more than $3.5M in digital transformation, by helping teams simplify complexity and ship the right solutions with confidence.
Saving time where it
actually matters
I support strategic UX and CX decisions across products, platforms, and organizations—especially when complexity makes progress hard.
If your team is navigating experience design, UX, CX, regulation, or AI complexity, let’s talk it through.
212-380-3900 ☎️
Book your strategy
session today:
212-380-3900 ☎️
Collaborative Excellence
Collaborative Excellence
What partners say when clarity and
collaboration matter
What partners say when clarity and collaboration matter
Shawn delivers exceptional digital experiences through his masterful blend of engagement strategy and visual design. He's my go-to partner for complex challenges. His genuine passion for the craft truly sets him apart in the field.
Jason Levy
Marketing Executive, at the forefront of AI
Shawn delivers exceptional digital experiences through his masterful blend of engagement strategy and visual design. He's my go-to partner for complex challenges. His genuine passion for the craft truly sets him apart in the field.
Jason Levy
Marketing Executive, at the forefront of AI
As a UX leader and Subject Matter Expert, he provided essential governance and content strategy for our brand's new design system and platform migration across indications for both HCP and DTC.
Courtney McKnight
Brand Account Manager
As a UX leader and Subject Matter Expert, he provided essential governance and content strategy for our brand's new design system and platform migration across indications for both HCP and DTC.
Courtney McKnight
Brand Account Manager
Shawn's data-driven approach to UX and seamless cross-functional collaboration is exceptional. He truly understands the nuances of healthcare UX!
Anthony Danzi
VP, Analytics
Shawn's data-driven approach to UX and seamless cross-functional collaboration is exceptional. He truly understands the nuances of healthcare UX!
Anthony Danzi
VP, Analytics
Technically savvy, and a content strategist, with keen understanding of visual design-Shawn expertly balances user needs with business objectives while advocating for CX and UX best practices.
Marcel Dumont
Director of Project Management
Technically savvy, and a content strategist, with keen understanding of visual design-Shawn expertly balances user needs with business objectives while advocating for CX and UX best practices.
Marcel Dumont
Director of Project Management
Shawn is a rare talent—who seamlessly blends strategy, research, and visual design. His energetic thinking elevates design while his collaborative spirit makes him invaluable.
Dave Derby
Group Director, Strategy and Service Design
Shawn is a rare talent—who seamlessly blends strategy, research, and visual design. His energetic thinking elevates design while his collaborative spirit makes him invaluable.
Dave Derby
Group Director, Strategy and Service Design