Trusted by leaders across:
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A 30-minute call, virtual, no pitch. We work out what is stuck, what success looks like, and whether I am the right person for it.
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Proof
Six case studies, from enterprise pharma governance to a Bloomberg terminal CRM, and the two products I built and shipped myself.
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Method
I took my operations and beliefs and put them to paper. What I bring to every discussion, now as a system: digital, printed, and in your pocket.
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D&AD Pencil 2022, Future Impact, with The Chrysalis InitiativeCase studies
Engagements where experience, collaboration, thoughtful consideration, and structure drove positive business outcomes and transformation.
Enterprise pharma · Governance · 70+ brands
Three design systems, one operating model. Governance training for copy, design, and media partners, vendor direction onshore and offshore, and a mobile wallet first for patient medication information. $3.5M+ in documented digital transformation.
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Service design · Chrysalis Initiative · D&AD Pencil 2022
A coaching program that ran on a spreadsheet and an email thread, rebuilt as one role-segmented system: the coach dashboard, the patient dashboard, and the handoff between them.
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Solo build · Live product · courtvisual.com
Six leagues, a 151-team catalog, a four-factor excitement engine, and live data feeds.
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Designed, built, and shipped solo
Live products on the same stack I use for client work: Next.js, Supabase, and Vercel, with Claude Code and ChatGPT as build partners and myself as the orchestrator. I also work with onshore and offshore dev teams to get what you need built and shipped.
Live · Healthcare
Patient support organized by condition rather than by the company selling the drug. Support programs, savings paths, studies, and safety warnings, sourced from DailyMed, openFDA, and ClinicalTrials.gov, with the government record always one click away.
Live · Consumer
Every game scored 0 to 10 for what is worth watching, with where to watch it and where to buy tickets, on one card. Real-time fixtures, scores, and standings across six leagues.
Common starting points
The industry changes across pharma, fintech, agency, enterprise, and founder-led teams. The pattern usually does not.
Engagement model
Start by solving or defining a single business opportunity, then grow from there. Engagements range from embedded builds to fractional product leadership.
AI runs through most of this work now, as a speed-and-rigor partner: more options explored, more drafts pressure-tested, faster paths from idea to a working prototype you can test.
Leadership
Design leadership inside your live work, through to 0-to-1 delivery and the internal tools a department has waited years for.
Advisory
Counsel on product flows, AI adoption, and design system governance, without a full-time hire.
On Call
A monthly retainer for leaders who want a thinking partner on hand between the big decisions.
Words from collaborators
Shawn is a rare talent who seamlessly blends strategy, research, and visual design. His energetic thinking elevates design while his collaborative spirit makes him invaluable.
Dave Derby
Group Director, Strategy and Service Design
As a UX leader and Subject Matter Expert, he provided essential governance and content strategy for our brand's new design system and platform migration across indications for both HCP and DTC.
Courtney McKnight
Brand Account Manager
Shawn's data-driven approach to UX and seamless cross-functional collaboration is exceptional. He truly understands the nuances of healthcare UX.
Anthony Danzi
VP, Analytics
Technically savvy, and a content strategist with a keen understanding of visual design. Shawn expertly balances user needs with business objectives while advocating for CX and UX best practices.
Marcel Dumont
Director of Project Management
The Capizzi Process
The Process is the method: listen first, make it visible, prove it worked, with six operating principles inside those three steps. The book is where I wrote it down, out of years of collaborating with teams to ship products, communications, and digital tools. The Clarity Cards are the deck that puts it to work in a room, four suits of thirteen plus two wildcards. Printed editions of the book and the deck are coming.
54 cards left
30 minutes. Virtual.