Design Leadership That Drives Business Growth
Design Leadership That Drives
Business Growth


Hello, I'm Shawn M. Capizzi—a passionate Omni-channel UX design leader who helps teams build experiences
that align with brand strategy and deliver true, authentic value to customers and users.
Hello, I'm Shawn M. Capizzi—
a passionate Omni-channel UX design leader who helps teams build experiences that align with brand strategy and deliver true, authentic
value to customers and users.
With experience spanning consulting and in-house design roles, I've provided collaborative UX Design leadership,
Business-Focused Marketing, and User-Centered Customer Experience Strategies.
These solutions coupled with my eye for craft have won industry awards, increased revenue, improved user understanding, improved healthcare outcomes, and enhanced product and human efficiency—often delivered within
tight timelines and budgets.
These solutions coupled with my eye for craft have won industry awards, increased revenue, improved user understanding,
improved healthcare outcomes, and enhanced product and human efficiency—often delivered within tight timelines and budgets.
With experience spanning consulting and
in-house design roles, I've provided collaborative UX Design leadership, Business-Focused Marketing, and User-Centered Customer Experience Strategies.



Give me a call and let me bring my analytical thinking, natural
collaboration style, and user-first mindset to your team,
and let's crush your next business challenge.
Let's talk today:
212-380-3900 ☎️

View my S.W.A.T format Case Studies Below
View my S.W.A.T format
Case Studies Below
Customer Experience Strategy & Personalization
Modular Sales Tool via Design System
FinTech Sales Dashboard Optimization
DEI Inclusive Cancer Care Community Hub
Unified Insurance Patient Support System
Digital Tools for Healthcare: Patient + HCP MedEd
Blockchain Data Management: Secure Health Records
Healthcare CX : Social / AR / VR
Areas of Expertise
Omni-Channel UX Strategy
Helped Fortune 100 companies, Enterprise Pharma, FinTech companies, Bio-Tech and VC-backed businesses achieve growth and save millions through streamlined products using Waterfall & Agile methodologies. Information Architecture, JTBD, Journey Mapping, HCP Engagement, Cross-Platform Healthcare Experiences
AI-Powered Tools for Research & JTBD
I've built several tools to enhance my strategic design and research process.
These include a GPT-powered UX Research tool, a Jobs-To-Be-Done (JTBD) Helper,
and a Channel Mapping tool that helps brands understand their communication
presence across both omni-channel and multi-channel markets.
Product Strategy I JTBD I AI Advisement I Design Systems
Analytic Insights I Software Design User Flows I Mobile Applications
CX Frameworks I Sales Tools I Enterprise Solutions
Product Strategy I JTBD
AI Advisement I Design Systems
Analytic Insights I Software Design
User Flows I Mobile Applications
CX Frameworks I Sales Tools
Enterprise Solutions

Let's talk today:
212-380-3900 ☎️
Give me a call and let me bring my analytical thinking, natural collaboration style, and user-first mindset to your team,
and let's crush your next
business challenge.
Customer Experience Strategy & Personalization
Customer Experience Strategy & Personalization
Modular Sales Tool via Design System
Modular Sales Tool via Design System
FinTech Sales Dashboard Optimization
FinTech Sales Dashboard Optimization
DEI Inclusive Cancer Care Community Hub
DEI Inclusive Cancer Care Community Hub
Unified Insurance Patient Support System
Unified Insurance Patient Support System
Digital Tools for Healthcare: Patient + HCP MedEd
Digital Tools for Healthcare: Patient + HCP MedEd
Blockchain Data Management: Secure Health Records
Blockchain Data Management: Secure Health Records
Healthcare CX : Social / AR / VR
Healthcare CX : Social / AR / VR
Areas of Expertise
Omni-Channel UX Strategy
Helped Fortune 100 companies, Enterprise Pharma, FinTech companies, Bio-Tech
and VC-backed businesses achieve growth and save millions through streamlined products using Waterfall & Agile methodologies. Information Architecture, JTBD, Journey Mapping, HCP Engagement, Cross-Platform Healthcare Experiences
AI-Powered Tools for
Research & JTBD
I've built several tools to enhance my strategic design and research process.
These include a GPT-powered UX Research tool, a Jobs-To-Be-Done (JTBD) Helper,
and a Channel Mapping tool that helps brands understand their communication presence across both omni-channel and multi-channel markets.




With experience spanning consulting and in-house design roles, I've provided collaborative UX Design leadership, Business-Focused Marketing, and User-Centered
Customer Experience Strategies.
Hello, I'm Shawn M. Capizzi—a passionate Omni-channel UX design leader
who helps teams build experiences that align with brand strategy and deliver true, authentic value to customers and users.
These solutions coupled with my eye for craft have won industry awards, increased revenue, improved user understanding, improved healthcare outcomes, and enhanced product and human efficiency—often delivered within tight timelines and budgets.

Design Leadership That Drives Business Growth

Product Strategy I JTBD I AI Advisement I Design Systems
Analytic Insights I Software Design User Flows I Mobile Applications
CX Frameworks I Sales Tools I Enterprise Solutions
Give me a call and let me bring my analytical thinking, natural
collaboration style, and user-first mindset to your team,
and let's crush your next business challenge.
Let's talk today:
212-380-3900 ☎️
View my S.W.A.T format Case Studies Below








Areas of Expertise
Omni-Channel UX Strategy
Helped Fortune 100 companies, Enterprise Pharma, FinTech companies, Bio-Tech and VC-backed businesses achieve growth and save millions through streamlined products using Waterfall & Agile methodologies. Information Architecture, JTBD, Journey Mapping, HCP Engagement, Cross-Platform Healthcare Experiences
AI-Powered Tools for Research & JTBD
I've built several tools to enhance my strategic design and research process. These include a GPT-powered UX Research tool, a Jobs-To-Be-Done (JTBD) Helper, and a Channel Mapping tool that helps brands understand their communication presence across both omni-channel and multi-channel markets.